If all goes according to McLaren Automotive's Track 25 business plan, by 2024 it will have launched 18 new models or derivatives. But there's another number involved in that plan and it's all about production.
When the revamped 2020 Jaguar XE sport sedan rolls into showrooms this summer, it will be missing one of the most fuel-efficient engines available in a compact luxury sedan: the 2.0-liter turbodiesel EPA rated at 42 mpg on the highway.
The campaign involves the replacement of catalytic converters, which contain precious metals and can be labor-intensive to detach and replace.
Customer service is about the old-fashioned work of building relationships, and understanding that is the key to a successful business.
Buddy Espinosa, general manager and co-owner of Toyota of Santa Fe, took an unusual route to the top: through the fixed operations side of the business.